Customer service is an indication of a casino’s professionalism and reliability particularly as regards withdrawal of winnings. In fact a player who does not receive his winnings within the time stated in the casino’s terms and conditions is right to ask questions about the casino in which he is playing. Customer service can deal with any delays in payment and can contact the accountant to find out the reasons for any payment delay. Customer service is an essential part of a casino’s reliability and can be an indicator of its level of seriousness.
The casinos in our guide provide players with good, professional, pragmatic customer service. We have tested these online casinos at different times in order to check for ourselves that what was written on their site was true. The only snag with this test is that customer service agents change according to a rota and everything depends on several variables in order to give an objective opinion of online casinos’ customer service. Personally, we dealt with agents who replied to our questions in a professional manner within a reasonable time limit. But it all depends on the number of players, on certain technical problems and on the amount of agents available when help is needed.
Online casinos invest heavily in their customer service in order to provide players with an optimum service both in the quality and speed of the response. The time of a customer service limited to just a few agents is well over, nowadays the major online casino groups have teams which work in 3 shifts (the famous 3 times 8 hours). Often customer service is made up of about thirty people per language which can run to hundreds of agents if the casino is international and accessible in several languages.